Guest Experience Supervisor

Travel + Leisure Co.; South Carolina; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Life and accident coverage

Disability insurance

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor in South Carolina. You will lead daily guest service operations, coordinate front- and back-of-house tasks, and drive guest satisfaction through proactive problem solving and coaching.

This role emphasizes strong communication and teamwork within a hospitality-focused environment. You’ll manage schedules, ensure accurate room inventories, and analyze performance reports to improve service quality.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Excellent verbal and written communication skills.
• Basic leadership with coaching and training abilities.
• Working knowledge of computer software incl. property management systems.
• Valid driver’s license.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back‑of‑house guest service operations.
• Provide proper guest check‑in and check‑out procedures, analyze reports, and communicate needs with your team.
• Ensure daily checklist duties and tasks are fully completed with follow‑up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands‑on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Leadership

Communication

Stress management

Coaching & mentoring

Customer service

Driver's license

Report analysis

Software skills

Tools

Property management systems

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor in South Carolina. You will lead daily guest service operations, coordinate front- and back-of-house tasks, and drive guest satisfaction through proactive problem solving and coaching.

This role emphasizes strong communication and teamwork within a hospitality-focused environment. You’ll manage schedules, ensure accurate room inventories, and analyze performance reports to improve service quality.