Reservations & Guest Experience Supervisor

TPG Hotels & Resorts; Mount Pleasant (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

TPG Hotels & Resorts in Mount Pleasant, SC is seeking a guest services professional to support team members in delivering friendly, efficient information to guests and travel partners. You will provide accurate information about accommodations, resort amenities, dining, activities, and other offerings, while upholding service standards.

The role emphasizes independence, leading by example, and contributing to guest satisfaction, team performance, and revenue growth through consistent execution

Qualifications

• High school graduate or equivalent required.
• Excellent oral and communication skills required.
• Ability to handle stressful situations in a calm, professional manner
• Sales experience, hospitality preferred
• Able to work varying shifts depending on the requirements of the position
• Two years of hotel reservations experience
• One year of supervisory experience

Responsibilities

• Assist with monitoring agent production and activity
• Maintain and improve guest experience before arrival and after booking
• Answer phones, qualify guests' needs, note special requests, provide accurate information
• Follow procedures on booking specific rate plans and packages, noting guests' needs
• Maintain reservations arrivals and room inventory for availability
• Promote and sell special hotel programs, rate packages, and upgrades
• Answer the telephone professionally, assist guests with questions and directions
• Maintain Reservations email for written requests and bookings
• Enter and maintain group blocks, information and inventory
• Maintain up-to-date knowledge of all resort amenities and events
• Interact with resort staff professionally; assist other departments with guest arrivals and requests
• Be knowledgeable of emergency procedures and resort policies
• Communicate information to Director of Revenue/Reservations, Front Desk Managers, Director of Rooms and Sales
• Champion programs that train and develop the team on policies and procedures
• Foster continuous learning and grow relationships with other departments
• Maintain and improve the quality of information given to guests via phone or email

Skills

Communication

Sales experience

Hospitality knowledge

Education

High school diploma or equivalent

Job description

TPG Hotels & Resorts in Mount Pleasant, SC is seeking a guest services professional to support team members in delivering friendly, efficient information to guests and travel partners. You will provide accurate information about accommodations, resort amenities, dining, activities, and other offerings, while upholding service standards.

The role emphasizes independence, leading by example, and contributing to guest satisfaction, team performance, and revenue growth through consistent execution