Guest Experience Ambassador (Front Desk)

Crescent Hotels & Resorts; San Jose (CA); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive wages

Benefits for you and family

Discounts at Crescent properties

IHG discount

Job summary

Crescent Hotels & Resorts in partnership with Holiday Inn San Jose seeks a friendly Front Desk Agent to deliver warm welcomes and memorable departures. You will check guests in and out, answer questions, and ensure a smooth arrival experience from the moment they enter the lobby.

The ideal candidate demonstrates excellent customer service, thrives in a fast-paced hospitality environment, and pays close attention to detail.

Qualifications

• Impeccable customer service skills and a friendly, professional demeanor.
• Ability to multitask in a fast-paced hotel environment.
• Strong attention to detail and accuracy in guest information and transactions.

Responsibilities

• Greet guests and complete registration, including guest info, room rate, and keys.
• Assist guests with check-out, process payments, and manage currency exchange.
• Provide knowledge about rooms, rates, packages, and local area.
• Use up-selling techniques to promote services and maximize occupancy.
• Respond to inquiries and resolve issues in a timely, friendly manner.
• Receive, input, relay messages to guests.

Skills

Customer service

Multitasking

Attention to detail

Tools

POS system

Job description

Crescent Hotels & Resorts in partnership with Holiday Inn San Jose seeks a friendly Front Desk Agent to deliver warm welcomes and memorable departures. You will check guests in and out, answer questions, and ensure a smooth arrival experience from the moment they enter the lobby.

The ideal candidate demonstrates excellent customer service, thrives in a fast-paced hospitality environment, and pays close attention to detail.