Front Desk Guest Experience Pro

WS Management Inc.; Sacramento (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Hilton Garden Inn Sacramento Airport Airport is seeking a friendly Front Desk Agent to greet guests, manage check-ins, and provide information about rooms, rates, and hotel amenities.

You will handle guest requests and complaints promptly, coordinate with other departments, and help create memorable experiences to encourage loyalty. Weekend and holiday shifts may be required. Our team values enthusiasm, professionalism, and the ability to multi-task in a fast-paced environment.

Qualifications

• Proven customer service experience in a hospitality setting.
• Ability to greet guests warmly and handle check-in/out efficiently.
• Strong communication and teamwork skills.

Responsibilities

• Manage and resolve guest questions, requests, and complaints with courtesy.
• Check guests in and out efficiently and professionally.
• Reconcile daily activities and process accounts as needed.

Skills

Hospitality

Customer service

Communication

Teamwork

Multi-tasking

Professional demeanor

Initiative

Education

High school education or equivalent experience

Tools

Property management system

Job description

Hilton Garden Inn Sacramento Airport Airport is seeking a friendly Front Desk Agent to greet guests, manage check-ins, and provide information about rooms, rates, and hotel amenities.

You will handle guest requests and complaints promptly, coordinate with other departments, and help create memorable experiences to encourage loyalty. Weekend and holiday shifts may be required. Our team values enthusiasm, professionalism, and the ability to multi-task in a fast-paced environment.