Guest Services Specialist — Elevate Front Desk Experience

Courtyard by Marriott San Jose Airport; San Jose (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Benefits

Employee Assistance Program

Educational/Professional Development

Referral Bonus Program

Job summary

Courtyard by Marriott San Jose Airport invites applications for a Guest Service Agent to greet, register and assist guests with warmth and professionalism in alignment with brand standards. Responsibilities include handling reservations, processing payments, using the PMS, coordinating with the front desk, and responding quickly to guest requests while maintaining safety and service excellence.

This on-site role offers opportunities for growth into front office leadership and benefits like

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Establish methods of payment and verify credit; process payments.
• Make and confirm reservations; use the PMS system.
• Respond to guest requests and resolve complaints in a timely manner.
• Maintain overall guest satisfaction and safety during shift.

Skills

Guest service

Communication

Teamwork

Education

High School diploma or equivalent

Tools

PMS system

Job description

Courtyard by Marriott San Jose Airport invites applications for a Guest Service Agent to greet, register and assist guests with warmth and professionalism in alignment with brand standards. Responsibilities include handling reservations, processing payments, using the PMS, coordinating with the front desk, and responding quickly to guest requests while maintaining safety and service excellence.

This on-site role offers opportunities for growth into front office leadership and benefits like