Guest Experience Supervisor

Global Montello Group Corp; Bondsville (MA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health & Wellness

401k with employer match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to supervise staff and organize work processes directed by management. The role includes greeting guests, operating the POS, and maintaining 24/7 guest service programs in a retail environment.

The position requires flexibility for day, night, weekend, or holiday shifts, and a high school diploma or equivalent. Candidates should be 18+ and able to access all areas of the store.

Qualifications

• Must be available to work flexible hours including day, nights, weekends or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to supervise staff and organize work processes directed by management. The role includes greeting guests, operating the POS, and maintaining 24/7 guest service programs in a retail environment.

The position requires flexibility for day, night, weekend, or holiday shifts, and a high school diploma or equivalent. Candidates should be 18+ and able to access all areas of the store.