Guest Experience Supervisor

Global Partners LP; Raynham (MA); On-site; USD 26,000 - 31,000; Part time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff and ensure smooth daily operations. You will supervise team members, coach performance, greet guests, and uphold safety, security, quality, and POS procedures to deliver a positive shopping experience.

The role requires flexibility for varied hours, strong organizational skills, and reliable transportation. High school diploma or equivalent is required, with a focus on customer service and cash handling.

Qualifications

• Experience supervising retail staff.
• Strong customer service and communication skills.
• Ability to coach and develop team members.
• Familiarity with cash handling and POS procedures.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Supervising

Coaching

Guest service

Cash handling

POS system

Education

High School Diploma or Equivalent

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff and ensure smooth daily operations. You will supervise team members, coach performance, greet guests, and uphold safety, security, quality, and POS procedures to deliver a positive shopping experience.

The role requires flexibility for varied hours, strong organizational skills, and reliable transportation. High school diploma or equivalent is required, with a focus on customer service and cash handling.