Hospitality Operations Manager — Guest Experience Leader

Blue Water Development Corp.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401K

Property discounts

Job summary

Blue Water Development Corp. seeks an experienced Operations Manager to lead property operations, guest service, and front-office support across departments. You will help maximize efficiency and profitability while upholding Blue Water Hospitality’s standards and values.

This role reports to the General Manager and supports housekeeping, laundry, and other operating areas. Candidates should have 2+ years in operations leadership and a hospitality degree as a preference.

Qualifications

• 2+ years of property operations and leadership experience
• Bachelor's degree in hospitality management preferred
• CPO Certification preferred

Responsibilities

• Monitor and evaluate daily department activities to ensure successful operation of facilities, services and amenities.
• Establish and review departmental standards, guidelines and objectives.
• Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction.
• Regularly reconcile inventory and issue supplies as needed.
• Utilize property management, reservations/booking channels, maintenance/internal communication systems, social media and marketing tools.
• Intervenes and documents guest or employee incidents as they occur.
• Maintain safety and security program compliance and adherence to policies.
• Collaborate with GM to create a positive work environment and staff scheduling.
• Support recruitment, training, coaching and performance development.
• Analyze occupancy and labor reports and approve vendor invoices.

Skills

Guest-focused leadership

Strong communication

Multi-tasking

Problem solving

Education

Bachelor's degree in hospitality management

CPO Certified

Tools

Property Management systems

CRM tools

Job description

Blue Water Development Corp. seeks an experienced Operations Manager to lead property operations, guest service, and front-office support across departments. You will help maximize efficiency and profitability while upholding Blue Water Hospitality’s standards and values.

This role reports to the General Manager and supports housekeeping, laundry, and other operating areas. Candidates should have 2+ years in operations leadership and a hospitality degree as a preference.