Guest Experience Supervisor

Stonebridge Hospitality Management; Las Vegas (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k) matching

Job summary

Stonebridge Hospitality Management is seeking a Guest Services Supervisor in Las Vegas, NV to oversee daily front office operations, including guest reception, reservations, and telephone services. The role reports to the Operations Manager and requires at least 2 years of supervisory experience in hospitality.

Responsibilities include ensuring accurate check-in procedures, maintaining billing integrity, and guiding staff to deliver high standards of service.

Qualifications

• 2+ years of front office supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills to manage a team.
• Excellent communication and interpersonal skills with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to handle guest issues professionally and promptly.
• Experience with scheduling, training, and staff development.

Responsibilities

• Oversee daily front office operations and guest reception, reservations, and telephone services.
• Ensure correct check-in/check-out procedures and accurate guest billing.
• Resolve guest issues and complaints in a timely, professional manner.
• Maintain front office standards and optimize room occupancy in line with policy.
• Coordinate communication between reservations, front office, housekeeping and other departments.
• Lead performance evaluations and identify training needs for staff.

Tools

PMS software

Job description

Stonebridge Hospitality Management is seeking a Guest Services Supervisor in Las Vegas, NV to oversee daily front office operations, including guest reception, reservations, and telephone services. The role reports to the Operations Manager and requires at least 2 years of supervisory experience in hospitality.

Responsibilities include ensuring accurate check-in procedures, maintaining billing integrity, and guiding staff to deliver high standards of service.