Guest Experience Supervisor

Energy Jobline ZR; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Energy Jobline ZR is seeking a Front Desk Supervisor in Dallas to greet guests, manage registrations, and oversee frontline staff. You will ensure outstanding service, handle check-ins/outs, and maintain knowledge of hotel amenities and promotions.

The role requires supervisory experience, strong English communication, and proficiency with Microsoft Office. It offers a dynamic, on-site work environment with varied shifts across evenings and weekends.

Qualifications

• 2–3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent.
• College coursework in related field is helpful.
• Previous supervisory responsibility.
• Fluent in English, both written and verbal.
• Operational knowledge of Microsoft Office suite.
• Ability to stand for long periods of time.
• Able to work with little or no supervision.
• Demonstrate multitasking, attention to detail, and problem solving.
• Work well under pressure in a varied schedule including evenings, nights, weekends, and holidays.

Responsibilities

• Greet and register guests with a friendly, professional demeanor.
• Handle check-ins and check-outs efficiently.
• Obtain guest information for reservations.
• Answer inquiries about hotel services, hours, and amenities.
• Be aware of rates, packages, and promotions.
• Maintain knowledge of property amenities and local attractions.
• Operate Front Desk computer system.
• Receive and distribute packages, mail, and messages.
• Assist in training new hires and current staff.
• Perform duties as directed by management.

Skills

Customer service

Communication

Multitasking

Problem solving

Fluent English

Supervision

Education

High School diploma or equivalent

College coursework in related field

Tools

Microsoft Office

Job description

Energy Jobline ZR is seeking a Front Desk Supervisor in Dallas to greet guests, manage registrations, and oversee frontline staff. You will ensure outstanding service, handle check-ins/outs, and maintain knowledge of hotel amenities and promotions.

The role requires supervisory experience, strong English communication, and proficiency with Microsoft Office. It offers a dynamic, on-site work environment with varied shifts across evenings and weekends.