Front Office Supervisor: Guest Experience Leader

Thompson Hotels, Inc.; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health and welfare plans

401(k) with company match

College Savings Plan

Paid vacation and holidays

Family bonding leave

Complimentary stays at Hyatt

Complimentary onsite parking

Free colleague meals

Transit passes

Educational assistance

Career development

Job summary

Thompson Dallas is seeking a Front Office Supervisor to oversee daily front desk operations and ensure a seamless guest experience. You will train colleagues, manage shifts and coordinate with Housekeeping, Engineering, Spa, Sales and F&B to deliver consistent service.

The role emphasizes strong leadership, guest relations and cross-department collaboration in a fast-paced hotel environment on Main Street in Dallas.

Qualifications

• Previous hotel or hospitality experience, preferably in Front Office or guest services.
• Previous leadership or supervisory experience preferred.
• Strong guest service, communication and problem-solving skills.
• Clear, professional written and verbal communication skills in English.
• Ability to use hotel systems and standard computer applications, including Microsoft Word and Excel.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively with people from diverse backgrounds.
• Flexibility to work evenings, weekends and holidays based on business needs.

Responsibilities

• Set a welcoming example for colleagues and help deliver attentive, personalized service throughout the guest journey.
• Respond to guest requests and concerns promptly, following through or involving a manager when needed.
• Support VIP arrivals, special requests and service recovery, coordinating with the appropriate hotel departments.
• Help guests with questions, hotel information and recommendations for dining, arts, culture, entertainment and other Dallas experiences.
• Observe service interactions and share feedback or coaching to help colleagues meet department standards.
• Support the day-to-day operation of the front desk, PBX, bell and valet teams, based on business needs.
• Coordinate shift coverage, breaks and task assignments to maintain service and operational readiness.
• Ensure accurate shift handoffs and clear communication about guest requests and room status.
• Follow hotel procedures for cash handling, billing and key control.
• Assist with room inventory and room assignment processes.
• Identify operational concerns and bring them to a manager’s attention.
• Perform Front Office duties as needed to support colleagues and guests.
• Onboard and train colleagues on service standards, systems and hotel information.
• Provide day-to-day guidance, encouragement and feedback to colleagues.
• Promote a respectful, supportive work environment and address concerns.

Skills

Leadership

Guest service

Communication

Problem solving

English proficiency

Hotel systems

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Thompson Dallas is seeking a Front Office Supervisor to oversee daily front desk operations and ensure a seamless guest experience. You will train colleagues, manage shifts and coordinate with Housekeeping, Engineering, Spa, Sales and F&B to deliver consistent service.

The role emphasizes strong leadership, guest relations and cross-department collaboration in a fast-paced hotel environment on Main Street in Dallas.