Guest Experience Supervisor

Berkshire Food Co-op; Berkshire Heights (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Berkshire Food Co-op in Berkshire Heights, MA seeks a Customer Service Supervisor to aid the Customer Service Manager and Assistant Manager in day-to-day operations. You are the public face, delivering friendly service, ensuring speedy production, and guest satisfaction while upholding policy and safety standards.

You will oversee cashiering, bagging, cart retrieval, and answer questions about products or services; supervise adherence to ownership program, discounts, round-ups; coordinate with

Qualifications

• Proven ability to deliver friendly customer service and resolve inquiries.
• Experience supervising front-end staff and daily operations.
• Knowledge of ownership program, discounts, and store policies.

Responsibilities

• Supervise day-to-day operations in the Customer Service department.
• Oversee cashiering, bagging, cart retrieval, and carryout service.
• Ensure accurate cash handling and adherence to cashier policies.
• Answer customer questions about products or services and ownership benefits.
• Collaborate with CS leadership to maintain productivity, safety, and morale.

Skills

Customer service

Cash handling

Ownership program knowledge

POS systems

Discount programs

Team supervision

Tools

POS systems

Job description

Berkshire Food Co-op in Berkshire Heights, MA seeks a Customer Service Supervisor to aid the Customer Service Manager and Assistant Manager in day-to-day operations. You are the public face, delivering friendly service, ensuring speedy production, and guest satisfaction while upholding policy and safety standards.

You will oversee cashiering, bagging, cart retrieval, and answer questions about products or services; supervise adherence to ownership program, discounts, round-ups; coordinate with