Customer Experience Lead - Front End & Operations

Berkshire Food Co-op; Great Barrington (MA); On-site; USD 26,000 - 28,000; Full time

Job summary

Berkshire Food Co-op in Great Barrington, MA is seeking a Customer Service Supervisor to support the Customer Service Manager in daily front-end operations. You will be the public face of the Co-op, ensuring friendly service, accurate cash handling, and efficient checkout.

Collaborate with leadership to uphold safety standards, educate customers about the ownership program, and coach staff to deliver consistent service while maintaining high morale and program knowledge.

Qualifications

• Experience in customer service with cashiering and basic product knowledge.
• Ability to guide and develop team members.
• Familiarity with store discount programs and ownership program basics.
• Commitment to safe, friendly, productive work environment.

Responsibilities

• Perform daily opening and closing procedures for the front-end; follow cashier over/short policy.
• Process sales transactions and handle payments; provide accurate change.
• Identify price inaccuracies and inform staff for correction.
• Count and reconcile cash drawers; report discrepancies to CS leadership.
• Communicate staff changes and customer issues to CS leadership.

Skills

Customer service

Cash handling

POS systems

Discount programs

Team supervision

Ownership program knowledge

Tools

POS systems

Job description

Berkshire Food Co-op in Great Barrington, MA is seeking a Customer Service Supervisor to support the Customer Service Manager in daily front-end operations. You will be the public face of the Co-op, ensuring friendly service, accurate cash handling, and efficient checkout.

Collaborate with leadership to uphold safety standards, educate customers about the ownership program, and coach staff to deliver consistent service while maintaining high morale and program knowledge.