Customer Service Supervisor

Berkshire Food Co-op; Great Barrington (MA); On-site; USD 26,000 - 28,000; Full time

Job summary

Berkshire Food Co-op in Great Barrington, MA is seeking a Customer Service Supervisor to support the Customer Service Manager in daily front-end operations. You will be the public face of the Co-op, ensuring friendly service, accurate cash handling, and efficient checkout.

Collaborate with leadership to uphold safety standards, educate customers about the ownership program, and coach staff to deliver consistent service while maintaining high morale and program knowledge.

Qualifications

• Experience in customer service with cashiering and basic product knowledge.
• Ability to guide and develop team members.
• Familiarity with store discount programs and ownership program basics.
• Commitment to safe, friendly, productive work environment.

Responsibilities

• Perform daily opening and closing procedures for the front-end; follow cashier over/short policy.
• Process sales transactions and handle payments; provide accurate change.
• Identify price inaccuracies and inform staff for correction.
• Count and reconcile cash drawers; report discrepancies to CS leadership.
• Communicate staff changes and customer issues to CS leadership.

Skills

Customer service

Cash handling

POS systems

Discount programs

Team supervision

Ownership program knowledge

Tools

POS systems

Job description

# Customer Service SupervisorHot JobGREAT BARRINGTON, MA 01230## OverviewSalary Range$19.00 - $20.00 HourlyPosition TypeFull TimeCategoryCustomer Service## DescriptionBerkshire Food Co-op (“BFC”) Customer Service Supervisors aids the Customer Service Manager and Assistant Manager in the supervision of the day-to-day operations in the Customer Service department. They are the public face of the Co-op, providing friendly customer service while ensuring speedy production and overall guest satisfaction. They have a working knowledge of the Co-op’s Ownership Program, POS systems, cash handling, discount programs, monthly round up for change. They collaborate with the Customer Service leadership team to ensure effective productivity, operations, and safety standards while upholding high morale. They work to achieve the collective goals of the organization and support and embrace the Ends, Vision, Culture and Values of the Co-op.## QualificationsCustomer Service * General customer service responsibilities: cashiering, bagging, cart retrieval, providing carryout service, answering customer questions about products or services, responding promptly to customer inquiries* Practices a total store approach to customer service, responds promptly to customer service questions and needs* Is educated about BFC products and is familiar with the store layout* Actively listens to customer complaints, seeking to understand problem/concern/complaint; provides feedback on the efficiency of the customer service process* Teaches customers about BFC’s ownership program and the benefits of becoming an owner; informs customers of other benefits such as being an associate or living in the local area* Has a working knowledge of BFC’s monthly round up for change, senior discount program, and other discount/BFC programsPersonnel Management * Guide and encourage team members to maximize their personal growth and development* Upholds a healthy, friendly, productive and safe work environment and moral; collaborate and work cooperatively with the Customer Service Leadership Team; actively practices supportive collaboration* Responds to Team Member and department needs including but not limited to: reminding department and store protocols, intervening if there is a customer/team member conflict* Maintain and perform the daily operations of the Customer Service Department, delegating tasks when necessary; holds staff accountable when their performance does not meet company standardsOperations* Performs daily opening and closing procedures for the front-end as assigned; follows the Customer Service’s cashier over/short policy; maintains drawers and consistently keeps stocked with adequate change* Process sales transactions, accepts payments, calculate the cost of products or services; calculate and return change when required by the payment method* Identifies when prices are inaccurate and informs the appropriate staff for correction* Counts and prepares cash drawers for daily usage; counts the final tally of registers and cross references register count to recorded count; seeks discrepancies in drawer totals and backtracks to find the origin of the discrepancy Uses the appropriate communications to update the CS Leadership Team with including but not limited to: call outs, late arrivals, early departures, negative customer interactions