Guest Experience & Studio Sales Pro

Chapter Aesthetic Studio; City of Tonawanda (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

People-first culture

Training & development

Modern studio

Employee discounts

Growth opportunities

Job summary

Chapter Aesthetic Studio in Tonawanda, NY is seeking a warm, driven Studio Sales & Guest Experience Specialist to be the heart of our guest journey. You’ll greet guests, guide them to the right treatments, and blend hospitality with consultative sales to create a premium experience.

This role goes beyond a front desk. You’ll manage scheduling, memberships, and packages, build lasting relationships, coordinate with clinical staff, and contribute to local marketing.

Qualifications

• 1-3+ years in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting.
• Strong relationship-building and consultative sales skills.
• Friendly, outgoing personality with excellent communication skills.
• Comfort with scheduling systems, CRM platforms, and POS software.
• Organization and adaptability in a fast-paced environment.
• High school diploma or equivalent.
• Flexible availability, including evenings and weekends.

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine enthusiasm.
• Lead consultations to understand guest goals and support personalized treatment recommendations.
• Educate guests on services, memberships, packages, retail products, and financing options.
• Drive studio performance through membership and package sales, rebooking, and guest retention.
• Follow up through calls, texts, and emails to build loyalty and turn interest into appointments.
• Run the front desk: scheduling, check-in/check-out, phones, and payment processing.
• Partner with clinical providers and studio leadership to keep the guest experience seamless.
• Keep accurate guest records in our scheduling and CRM systems.
• Support studio events, promotions, and local marketing efforts.
• Help keep the studio clean, organized, and guest-ready.

Skills

Sales experience

Hospitality/guest-facing

Relationship-building

Communication skills

CRM familiarity

POS software

Organized & adaptable

Flexible availability

Education

High school diploma or equivalent

Job description

Chapter Aesthetic Studio in Tonawanda, NY is seeking a warm, driven Studio Sales & Guest Experience Specialist to be the heart of our guest journey. You’ll greet guests, guide them to the right treatments, and blend hospitality with consultative sales to create a premium experience.

This role goes beyond a front desk. You’ll manage scheduling, memberships, and packages, build lasting relationships, coordinate with clinical staff, and contribute to local marketing.