Guest Experience & Studio Growth Specialist

Chapter Aesthetic Studio; Town of Manlius (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

People-first culture

Training and development

Modern studio

Employee discounts

Growth opportunities

Job summary

Chapter Aesthetic Studio in Fayetteville, NY seeks a warm, driven Studio Sales & Guest Experience Specialist to be the heart of the guest journey. You’ll blend hospitality, consultative sales, and studio operations to deliver a premium experience and help guests start personalized treatment plans while driving growth for the studio.

This role goes beyond a front desk, with opportunities to influence guest outcomes, participate in events, and grow within a modern, collaborative studio network.

Qualifications

• 1–3+ years in sales, hospitality, retail, aesthetics, fitness, or guest-facing settings.
• Strong relationship-building and consultative sales skills.
• Friendly, outgoing personality with excellent communication skills.
• Comfort with scheduling systems, CRM platforms, and POS software.
• Organization and adaptability in a fast-paced environment.
• High school diploma or equivalent.
• Flexible availability, including evenings and weekends.

Responsibilities

• Welcome guests with warmth and professionalism.
• Lead consultations to understand goals and support personalized recommendations.
• Educate guests on services, memberships, packages, retail, and financing options.
• Drive studio performance through membership and package sales, rebooking, and guest retention.
• Follow up via calls, texts, and emails to build loyalty and book appointments.
• Run the front desk: scheduling, check-in/out, phones, and payments.
• Partner with clinical providers and leadership to keep guest experience seamless.
• Keep guest records accurate in scheduling and CRM systems.
• Support studio events, promotions, and local marketing efforts.
• Help keep the studio clean, organized, and guest-ready.

Skills

Relationship building

Consultative sales

Communication skills

Scheduling systems

CRM systems

POS software

Education

High school diploma or equivalent

Tools

CRM platforms

POS software

Scheduling systems

Job description

Chapter Aesthetic Studio in Fayetteville, NY seeks a warm, driven Studio Sales & Guest Experience Specialist to be the heart of the guest journey. You’ll blend hospitality, consultative sales, and studio operations to deliver a premium experience and help guests start personalized treatment plans while driving growth for the studio.

This role goes beyond a front desk, with opportunities to influence guest outcomes, participate in events, and grow within a modern, collaborative studio network.