Studio Sales & Guest Experience Pro: Growth & Perks

Chapter Aesthetic Studio; Town of Manlius (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Training and development

Growth opportunities

Modern studio

Job summary

Chapter Aesthetic Studio in Fayetteville, NY is seeking a warm, driven Studio Sales & Guest Experience Specialist to be the heart of the guest journey. You’ll be the first smile guests see and a trusted guide helping them choose the right treatments to look and feel their best.

This role blends hospitality, consultative sales, and studio operations to build relationships, deliver a premium experience, and drive growth.

Qualifications

• 1-3+ years in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting.
• Strong relationship-building and consultative sales skills.
• A friendly, outgoing personality with excellent communication skills.
• Comfort with scheduling systems, CRM platforms, and POS software.
• Organization and adaptability in a fast-paced environment.
• High school diploma or equivalent.
• Flexible availability, including evenings and weekends.

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine enthusiasm
• Lead consultations to understand guest goals and support personalized treatment recommendations
• Educate guests on services, memberships, packages, retail products, and financing options
• Drive studio performance through membership and package sales, rebooking, and guest retention
• Follow up through calls, texts, and emails to build loyalty and turn interest into appointments
• Run the front desk: scheduling, check-in/check-out, phones, and payment processing
• Partner with clinical providers and studio leadership to keep the guest experience seamless
• Keep accurate guest records in our scheduling and CRM systems
• Support studio events, promotions, and local marketing efforts
• Help keep the studio clean, organized, and guest-ready

Skills

Sales experience

Hospitality mindset

Relationship-building

Communication skills

CRM familiarity

POS software

Scheduling systems

Organizational skills

Education

High school diploma or equivalent

Tools

CRM software

POS software

Scheduling systems

Job description

Chapter Aesthetic Studio in Fayetteville, NY is seeking a warm, driven Studio Sales & Guest Experience Specialist to be the heart of the guest journey. You’ll be the first smile guests see and a trusted guide helping them choose the right treatments to look and feel their best.

This role blends hospitality, consultative sales, and studio operations to build relationships, deliver a premium experience, and drive growth.