Guest Experience & Studio Sales Consultant

Chapter Aesthetic Studio; New York (NY); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

People-first culture

Training and development

Modern studio

Employee discounts

Growth opportunities

Job summary

Chapter Aesthetic Studio in Orchard Park, NY is seeking a warm, driven Studio Sales & Guest Experience Specialist to be the heart of our guest experience. You’ll greet guests, guide them to the right services, and blend hospitality with consultative sales to build lasting relationships.

You’ll manage front desk tasks, educate guests on memberships, packages, and products, and support events while driving growth through effective rebooking and guest retention.

Qualifications

• 1-3+ years in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting.
• Strong relationship-building and consultative sales skills.
• A friendly, outgoing personality with excellent communication skills.
• Comfort with scheduling systems, CRM platforms, and POS software.
• Organization and adaptability in a fast-paced environment.
• High school diploma or equivalent.
• Flexible availability, including evenings and weekends.

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine enthusiasm.
• Lead consultations to understand guest goals and support personalized treatment recommendations.
• Educate guests on services, memberships, packages, retail products, and financing options.
• Drive studio performance through membership and package sales, rebooking, and guest retention.
• Follow up through calls, texts, and emails to build loyalty and turn interest into appointments.
• Run the front desk: scheduling, check-in/check-out, phones, and payment processing.
• Partner with clinical providers and studio leadership to keep the guest experience seamless.
• Keep accurate guest records in our scheduling and CRM systems.
• Support studio events, promotions, and local marketing efforts.
• Help keep the studio clean, organized, and guest-ready.

Skills

Sales

Hospitality

Communication

Organization

Adaptability

Education

High school diploma or equivalent

Tools

CRM platforms

POS software

Scheduling systems

Job description

Chapter Aesthetic Studio in Orchard Park, NY is seeking a warm, driven Studio Sales & Guest Experience Specialist to be the heart of our guest experience. You’ll greet guests, guide them to the right services, and blend hospitality with consultative sales to build lasting relationships.

You’ll manage front desk tasks, educate guests on memberships, packages, and products, and support events while driving growth through effective rebooking and guest retention.