Luxury Retail Experience Architect

Ralph Lauren; Wrentham (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Ralph Lauren Corporation seeks a customer-focused Brand Ambassador/Sales Associate to provide an exceptional shopping experience at our Massachusetts locations. You will meet sales objectives, connect customers through Polo Connect, and demonstrate passion for fashion and styling.

You will educate customers on programs and initiatives, assist in fitting rooms, maintain store standards, and support floor operations. Flexibility for day/evening hours and travel may be required.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,Collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Skills

Customer service

Sales

Team player

Fashion styling

Communication

Product knowledge

Visual merchandising

Adaptability

Relationship building

Travel readiness

Job description

Ralph Lauren Corporation seeks a customer-focused Brand Ambassador/Sales Associate to provide an exceptional shopping experience at our Massachusetts locations. You will meet sales objectives, connect customers through Polo Connect, and demonstrate passion for fashion and styling.

You will educate customers on programs and initiatives, assist in fitting rooms, maintain store standards, and support floor operations. Flexibility for day/evening hours and travel may be required.