Guest Experience & Store Operations Manager

Priority Dispatch Corp.; Kankakee, Northern (IL, KY); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Priority Dispatch Corp. seeks an Hourly Manager to lead operations at Shelby's gaming cafes in Kankakee, IL. You will supervise shifts, mentor staff, ensure excellent guest service, and promote company initiatives while maintaining safety and compliance.

Responsibilities include managing cash, inventory, and reports, ensuring cleanliness, training employees, and sustaining strong guest experiences across visits and locations.

Qualifications

• The candidate must be 21 years of age or older.
• Previous management and customer service experience is preferred.
• Must have a reliable form of transportation.
• Able to use a touch-sensitive POS System.
• Be able to bend, reach, lift and/or carry 15 pounds.
• Must maintain an active, engaging floor presence for periods over 60 minutes.
• Knowledge of the service environment.
• Strong interpersonal skills and teamwork ability.
• Attend meetings and trainings as required by management.

Responsibilities

• Responsible for all operations of assigned locations while on shift.
• Act as a resource and mentor for employees, while on shift.
• Provide exceptional customer service.
• Genuinely create memorable experiences for all our guests, every shift, every day, every time.
• Anticipate customer needs by actively listening and offering tailored solutions.
• Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.
• Enthusiastically promote marketing initiatives consistently to every guest.
• Accurately document guest activity and records.
• Maintain the highest standard of cleanliness and sanitation.

Skills

21+ age

Management experience

Customer service

Transportation

Floor presence

Interpersonal skills

Team player

Meetings attendance

Tools

Touchscreen POS

Job description

Priority Dispatch Corp. seeks an Hourly Manager to lead operations at Shelby's gaming cafes in Kankakee, IL. You will supervise shifts, mentor staff, ensure excellent guest service, and promote company initiatives while maintaining safety and compliance.

Responsibilities include managing cash, inventory, and reports, ensuring cleanliness, training employees, and sustaining strong guest experiences across visits and locations.