Guest Experience & Stock Specialist

Michaels; Burlington (WA); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

The Michaels Companies Inc. is seeking store team members at our Burlington, WA location to deliver friendly service and assist customers in finding products. You will drive fast checkouts, unload trucks, stock merchandise, and maintain in-stock conditions.

You’ll engage customers with rewards programs and support Buy Online Pickup in Store and Ship From Store processes. Responsibilities include following SOPs, promoting the brand, and contributing to a safe, well-merchandised store.

Qualifications

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Job description

The Michaels Companies Inc. is seeking store team members at our Burlington, WA location to deliver friendly service and assist customers in finding products. You will drive fast checkouts, unload trucks, stock merchandise, and maintain in-stock conditions.

You’ll engage customers with rewards programs and support Buy Online Pickup in Store and Ship From Store processes. Responsibilities include following SOPs, promoting the brand, and contributing to a safe, well-merchandised store.