Guest Experience Specialist - Zoo Operations

North Carolina Zoo; Asheboro (NC); Presencial; USD 39.000 - 47.000; Jornada completa

Descripción de la vacante

The North Carolina Zoo is seeking a detail‑oriented Guest Services Administrator to support Admissions, Transportation, Environmental Services, and Events. You will focus on guest assistance, service recovery, and feedback while coordinating with other departments.

Reporting to the Guest Services Manager, you’ll work independently with discretion in organizing tasks. Responsibilities include handling guest inquiries, managing schedules, travel and purchasing, supporting Lost & Found, and

Formación

• High school diploma or GED and two years of related administrative experience.
• Experience providing Guest services or service recovery in a zoo, attraction, museum, hospitality operation, or similar public-facing setting.
• Experience providing administrative support to multiple operational teams, including calendar coordination, purchasing, travel, and records management.
• Experience in training, scheduling, or supervising seasonal employees or front-line service teams.
• Experience tracking Guest feedback and preparing reports that help identify service or operational improvements.
• Familiarity with event logistics, transportation coordination, safety inspection documentation, or Lost and Found procedures.

Responsabilidades

• Provide proactive Guest assistance, respond to inquiries and complaints with tact, and implement service recovery within policies.
• Document and track Guest feedback, coordinate timely follow-up with Guests and staff, and summarize recurring issues.
• Support daily operations across Guest Services by coordinating calendars, communications, event logistics, transport requests, and changes.
• Provide administrative support including purchasing, travel arrangements, meeting coordination, records, reports, and training material prep.
• Support Lost and Found through documentation, responses to inquiries, and coordination of item recovery.
• Coordinate safety audits, maintain records, conduct fire extinguisher inspections, report hazards, and support corrective actions; coordinate EMS with Rangers.

Conocimientos

Guest services

Service recovery

Calendar coordination

Records management

Travel arrangements

Purchasing

Administrative support

Communication

Educación

High school diploma or GED

Herramientas

Office equipment

Calendar software

Descripción del empleo

The North Carolina Zoo is seeking a detail‑oriented Guest Services Administrator to support Admissions, Transportation, Environmental Services, and Events. You will focus on guest assistance, service recovery, and feedback while coordinating with other departments.

Reporting to the Guest Services Manager, you’ll work independently with discretion in organizing tasks. Responsibilities include handling guest inquiries, managing schedules, travel and purchasing, supporting Lost & Found, and