Guest Services & Operations Coordinator - Zoo

State of North Carolina; North Carolina; On-site; USD 39,000 - 47,000; Full time

Job summary

The North Carolina Zoo, part of the Department of Natural and Cultural Resources, is seeking a Guest Services Administrator to provide administrative and operational support for Admissions, Transportation, Environmental Services and Events, emphasizing guest assistance and service recovery.

The role reports to the Guest Services Manager and requires coordinating with multiple zoo departments, with a schedule Thursday–Monday, 8:30am–5:00pm, and a focus on guest-facing operations and safety

Qualifications

• Experience providing Guest services or service recovery in a zoo, attraction, museum, hospitality operation, or similar setting.
• Experience providing administrative support to multiple operational teams, including calendar coordination, purchasing, travel, and records management.
• Experience in training, scheduling, or supervising seasonal employees or front-line service teams.

Responsibilities

• Provide proactive Guest assistance, respond to inquiries and complaints with tact and discretion, and implement service recovery within policies.
• Document and track Guest feedback and concerns, coordinate timely follow-up with Guests and staff, summarize recurring issues for improvements.
• Coordinate calendars, communications, event logistics, special transportation requests, and operational changes; support other Zoo departments with Guest-facing needs.
• Provide administrative support: purchase requests, travel, meetings, records management, reports, and training materials.
• Support Lost and Found through documentation and coordination of item recovery and return.
• Coordinate safety audits, inspections, fire extinguisher checks, report hazards, and work with Rangers for emergencies.

Skills

Guest services

Administrative support

Training/scheduling

Feedback tracking

Event logistics

Education

High school diploma or GED

2 years related administrative experience

Job description

The North Carolina Zoo, part of the Department of Natural and Cultural Resources, is seeking a Guest Services Administrator to provide administrative and operational support for Admissions, Transportation, Environmental Services and Events, emphasizing guest assistance and service recovery.

The role reports to the Guest Services Manager and requires coordinating with multiple zoo departments, with a schedule Thursday–Monday, 8:30am–5:00pm, and a focus on guest-facing operations and safety