Guest Experience Administrator, Zoo Operations

Natural and Cultural Resources; Georgia; Presencial; USD 39.000 - 47.000; Jornada completa

Descripción de la vacante

The North Carolina Zoo is seeking a detail-oriented Guest Services Administrator to provide administrative and operational support across Admissions, Transportation, Environmental Services and Events, focusing on guest assistance, service recovery and feedback.

Responsibilities include coordinating calendars and event logistics, handling travel and purchasing, supporting Lost and Found, and assisting with safety inspections.

Formación

• High school diploma or GED with two years related administrative experience.
• Experience providing guest services in public-facing settings.
• Experience in calendar coordination, purchasing, travel and records management.
• Ability to train, schedule or supervise seasonal staff.
• Familiarity with event logistics, transportation coordination, safety inspections, or Lost and Found.

Responsabilidades

• Provide proactive Guest assistance and respond to inquiries and complaints with tact and discretion, implementing service recovery within policies.
• Document and track Guest feedback and concerns, coordinate timely follow-up with Guests and staff, summarize recurring issues for service improvements.
• Coordinate calendars, communications, event logistics, special transportation requests, and assist other Zoo departments with Guest-facing needs.
• Provide administrative support including purchase requests, travel arrangements, meetings, records management and training material preparation.
• Support Lost and Found through documentation, inquiries, and coordination of item recovery and return.
• Coordinate safety audit and inspection schedules, maintain records, conduct fire extinguisher inspections, report hazards and support emergency actions with Rangers.

Conocimientos

Guest services

Service recovery

Calendar coordination

Travel arrangements

Reports on feedback

Educación

High school diploma or GED

Two years administrative experience

Descripción del empleo

The North Carolina Zoo is seeking a detail-oriented Guest Services Administrator to provide administrative and operational support across Admissions, Transportation, Environmental Services and Events, focusing on guest assistance, service recovery and feedback.

Responsibilities include coordinating calendars and event logistics, handling travel and purchasing, supporting Lost and Found, and assisting with safety inspections.