Guest Experience & Operations Coordinator

Adult Correction; North Carolina; On-site; USD 39,000 - 47,000; Full time

Job summary

North Carolina Zoo in Asheboro, NC is seeking a detail-oriented Guest Services Administrator to provide administrative and operational support for Admissions, Transportation, Environmental Services, and Events, with emphasis on Guest assistance and service recovery.

You will coordinate with multiple departments, manage calendars, arrange travel, and support safety inspections and Lost and Found activities, reporting to the Guest Services Manager.

Qualifications

• Experience providing Guest services or service recovery in a zoo, attraction, museum, hospitality operation, or similar public-facing setting.
• Experience providing administrative support to multiple operational teams, including calendar coordination, purchasing, travel, and records management.
• Experience in training, scheduling, or supervising seasonal employees or front-line service teams.
• Experience tracking Guest feedback and preparing reports to identify improvements.
• Familiarity with event logistics, transportation coordination, safety inspection documentation, or Lost and Found procedures.

Responsibilities

• Provide proactive Guest assistance and address inquiries and complaints with tact, implementing service recovery within policies.
• Document and track Guest feedback, follow up with Guests and staff, and summarize recurring issues for improvements.
• Coordinate calendars, communications, events, transportation requests, and operational changes across Guest Services.
• Provide administrative support including purchases, travel arrangements, meetings, records management, and training materials.
• Support Lost and Found through documentation, inquiries, and coordination of item recovery and return.
• Coordinate safety audits, inspections, and emergency response with Rangers as needed.

Skills

Guest services

Service recovery

Event logistics

Safety inspections

Customer inquiries handling

Job description

North Carolina Zoo in Asheboro, NC is seeking a detail-oriented Guest Services Administrator to provide administrative and operational support for Admissions, Transportation, Environmental Services, and Events, with emphasis on Guest assistance and service recovery.

You will coordinate with multiple departments, manage calendars, arrange travel, and support safety inspections and Lost and Found activities, reporting to the Guest Services Manager.