Guest Experience & Reservations Specialist

Kimpton Hotels & Restaurants; Pacific Grove (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Kimpton Hotels & Restaurants in California is seeking a hospitality-minded team member to greet guests, manage reservations, and provide attentive service both by phone and in person. You will act as an advocate for the restaurant, crafting personal experiences and building relationships that encourage guests to return.

The role requires a friendly, flexible schedule with weekend, evening, and holiday availability; previous hospitality experience is preferred and a Food Handler certification may

Qualifications

• Previous customer service or hospitality experience preferred.
• Ability to prioritize multiple tasks in a dynamic environment.
• Ability to learn menu, product, and allergy information.
• Knowledge of POS and reservation systems.
• Excellent interpersonal communication and hospitality passion.

Responsibilities

• Greet guests and provide information in a professional, gracious manner.
• Coordinate reservations and seating for daily and nightly service.
• Advocate for the restaurant and create personal guest experiences.
• Develop relationships that encourage guests to return.
• Manage room service orders if applicable.
• Maintain cleanliness and assist servers as needed.

Skills

Customer service

Hospitality experience

Interpersonal communication

Multitasking

Food handler

Tools

POS System

Reservation System

Job description

Kimpton Hotels & Restaurants in California is seeking a hospitality-minded team member to greet guests, manage reservations, and provide attentive service both by phone and in person. You will act as an advocate for the restaurant, crafting personal experiences and building relationships that encourage guests to return.

The role requires a friendly, flexible schedule with weekend, evening, and holiday availability; previous hospitality experience is preferred and a Food Handler certification may