Guest Experience Server: Wine Service & Personal Touch

Kimpton Hotels & Restaurants; New Orleans (LA); On-site; USD 24,000 - 36,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a friendly, guest-focused team member in New Orleans to deliver excellent service and knowledge of our menu items. You will provide hospitality that creates personal experiences and encourages guest return visits.

The role involves greeting guests, taking orders, and ensuring a memorable dining experience while maintaining cleanliness and safety. Training is provided; evenings, weekends, and holidays may be required.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
• Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
• You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Ensure that guests have an enjoyable and memorable experience, relay complaints to management.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Tools

POS system

Job description

Kimpton Hotels & Restaurants seeks a friendly, guest-focused team member in New Orleans to deliver excellent service and knowledge of our menu items. You will provide hospitality that creates personal experiences and encourages guest return visits.

The role involves greeting guests, taking orders, and ensuring a memorable dining experience while maintaining cleanliness and safety. Training is provided; evenings, weekends, and holidays may be required.