Guest Experience Specialist - Tech-Powered Mini Golf

Puttshack; Natick (MA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Health/dental/vision

401(k) matching

Life Insurance

PTO

Employee discounts - free mini golf &

50% off meals

Job summary

Puttshack is seeking friendly Game Ambassadors to welcome guests, check reservations, and guide players through our tech-infused mini golf experience. You’ll explain game rules, troubleshoot basic issues, and keep the venues running smoothly in a fast-paced hospitality setting.

Open seven days with variable hours, 15–30 hours weekly. Benefits include health/dental/vision, 401(k), life insurance, PTO, and employee discounts on golf and meals. Prior hospitality experience is preferred.

Qualifications

• Experience in hospitality, customer service, or related field.
• Passion for games and technology.
• High standards of guest service.
• Good communication and problem-solving skills.

Responsibilities

• Greet guests and check in reservations.
• Guide guests safely through the course and explain game rules.
• Troubleshoot small issues or escalate to management.
• Maintain cleanliness of kiosks, courses, and guest services area.
• Ensure equipment is in proper working order and follow safety guidelines.

Skills

Hospitality

Customer service

Game tech

Communication

Problem solving

Team player

Job description

Puttshack is seeking friendly Game Ambassadors to welcome guests, check reservations, and guide players through our tech-infused mini golf experience. You’ll explain game rules, troubleshoot basic issues, and keep the venues running smoothly in a fast-paced hospitality setting.

Open seven days with variable hours, 15–30 hours weekly. Benefits include health/dental/vision, 401(k), life insurance, PTO, and employee discounts on golf and meals. Prior hospitality experience is preferred.