Guest Experience Specialist (Service Assistant)

URBN Urban Outfitters, Inc.; Wayland (MA); Presencial; USD 10 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

URBN family (Terrain, Anthropologie,</

Garden-to-table restaurant concept

Employee discounts across URBN brands

Comprehensive benefits package

Resumo da oferta

URBN Urban Outfitters, Inc. is seeking a dedicated Service Assistant to support the guest experience in our garden-to-table restaurant.

This entry-level role focuses on delivering food and beverages, assisting guests, and maintaining a clean, organized dining room in a fast-paced, team-driven environment. You will learn menu details, allergen protocols, and how to collaborate with front-of-house staff during peak periods.

Qualificações

• Previous restaurant or food service experience preferred, but not necessary.
• Polished, professional appearance with a positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills are important.
• Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
• Physically able to stand, walk for extended periods and lift up to 50 lbs.

Responsabilidades

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Conhecimentos

Attention to detail

Customer service

Communication

Teamwork

Multitasking

Flexibility

Descrição da oferta de emprego

URBN Urban Outfitters, Inc. is seeking a dedicated Service Assistant to support the guest experience in our garden-to-table restaurant.

This entry-level role focuses on delivering food and beverages, assisting guests, and maintaining a clean, organized dining room in a fast-paced, team-driven environment. You will learn menu details, allergen protocols, and how to collaborate with front-of-house staff during peak periods.