Guest Experience & Service Associate

Free People; Doylestown (Bucks County); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

URBN family

Garden-to-table restaurant experience

Collaborative team culture

Employee discounts across URBN brands

Job summary

Free People, part of URBN, seeks a dedicated Service Assistant to support guest experience in a fast-paced dining room. You will deliver food and beverages, assist guests, and help keep tables turning with timely resets.

This entry-level role welcomes those with a passion for details. You will learn menu details, allergen protocols, and collaborate across front-of-house teams; URBN benefits include growth opportunities and employee discounts.

Qualifications

• Previous restaurant or food service experience preferred, but not necessary.
• Polished, professional appearance with a positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills are important.
• Flexible availability preferred—may include mornings, evenings, weekends, and select holidays.
• Physically able to stand and walk for extended periods.
• Bend, reach, lift up to 50 lbs.
• Work in a dynamic, fast-paced environment.

Responsibilities

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Skills

Communication skills

Interpersonal skills

Teamwork

Multitasking

Calm under pressure

Flexible availability

Job description

Free People, part of URBN, seeks a dedicated Service Assistant to support guest experience in a fast-paced dining room. You will deliver food and beverages, assist guests, and help keep tables turning with timely resets.

This entry-level role welcomes those with a passion for details. You will learn menu details, allergen protocols, and collaborate across front-of-house teams; URBN benefits include growth opportunities and employee discounts.