Terrain Cafe | Wayland | Service Assistant

Urban Outfitters, Inc.; Wayland (MA); On-site; USD 10,000 - 15,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off (PTO)

401(k) with retirement savings plans

Employee discounts across URBN brands

Job summary

URBN is seeking a dedicated Service Assistant for our garden-to-table dining concepts in Wayland, MA. In this entry-level position, you will help deliver exceptional guest experiences, keep the dining room organized, and support service teams across shifts.

Join a collaborative, hospitality-focused culture with opportunities for growth across URBN brands. This role emphasizes attention to detail, teamwork, and a positive, professional appearance in a fast-paced environment.

Qualifications

• Entry-level role; prior restaurant experience preferred but not required.
• Must have strong communication and guest-service orientation.
• Willingness to work flexible hours including mornings, evenings, weekends, and some holidays.

Responsibilities

• Deliver food and beverages accurately with knowledge of menu details.
• Assist guests and relay questions or concerns to the team lead.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain clean and organized dining room and service areas.
• Support FOH staff during peak times and help with opening/closing duties.

Skills

Communication

Interpersonal skills

Multitasking

Team player

Professional appearance

Flexibility

Calm under pressure

Job description

We are seeking a dedicated and detail-oriented Service Assistant to support the success of our customer experience. This is a key position that ensures a clean, organized dining room, timely table service, prompt and accurate delivery of menu items, and seamless collaboration across service roles. It’s ideal for someone who thrives in a fast-paced, guest-facing environment and is eager to learn and grow within the hospitality industry.

Guest Experience & Table Support

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.

Dining Room & Service Maintenance

• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.

Operational & Team Support

• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.
• Previous restaurant or food service experience preferred, but not necessary. This is an entry level position where anyone with a passion for details will thrive.
• Polished, professional appearance with a positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills are important.
• Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
• Physically able to:
• Stand and walk for extended periods.
• Bend, reach, lift up to 50 lbs.
• Work in a dynamic, fast-paced environment.

Why Work with Us?

• Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement
• Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus
• Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture
• Employee perks, discounts & benefits across URBN brands

Benefits

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401(k) with retirement savings plans
• Learn more: urbn.com/work-with-us/benefits

Starting from USD $9.00/Hr.

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.