Guest Experience Specialist - Resort Front Desk (Part-Time)

Vacatia, Inc.; Hancock (MA); On-site; USD 20,000 - 29,000; Part time

Job summary

Vacation Village in the Berkshires is seeking a Part-time Front Desk Associate to provide first-class guest service at our resort. You will greet guests, assist with check-in/check-out, manage reservations and billing, and support the front desk team to ensure smooth operations.

Ideal candidates are friendly, reliable, and comfortable handling payments. This role requires strong communication, multitasking, and a willingness to learn new systems in a busy resort setting.

Qualifications

• Friendly, dependable, and customer-focused personality.
• Strong communication and multitasking skills.
• Basic math skills and comfort handling payments.
• Ability to stay organized in a busy environment.
• Flexibility to work weekends and holidays as needed.
• Tech-savvy with a willingness to learn new systems.
• Detail-oriented and trustworthy with guest information.

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and registration audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer service

Communication

Cash handling

Multitasking

Attention to detail

Teamwork

Hospitality experience

Tools

POS systems

Job description

Vacation Village in the Berkshires is seeking a Part-time Front Desk Associate to provide first-class guest service at our resort. You will greet guests, assist with check-in/check-out, manage reservations and billing, and support the front desk team to ensure smooth operations.

Ideal candidates are friendly, reliable, and comfortable handling payments. This role requires strong communication, multitasking, and a willingness to learn new systems in a busy resort setting.