Front Desk Associate - Part-time

Vacatia; Hancock (MA); On-site; USD 20,000 - 29,000; Part time

Job summary

Vacation Village in the Berkshires is seeking a part-time Front Desk Associate to join our resort team. You will be the first contact for guests, creating a warm, welcoming atmosphere while ensuring smooth front desk operations.

The role requires a friendly, dependable personality with strong communication, multitasking, and basic math skills for handling payments. Weekend/holiday availability and comfort with new systems are important; hospitality experience is a plus.

Qualifications

• Customer-focused front desk experience preferred.
• Able to handle payments and basic math.
• Comfortable in a fast-paced hospitality environment.

Responsibilities

• Greet guests and provide excellent service from check-in to check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing with accuracy.

Skills

Customer service

Communication

Multitasking

Cash handling

Organization

Tech literacy

Attention to detail

Hospitality experience

Tools

POS system

Registration system

Job description

Now Hiring: Front Desk Associate | Join Our Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you!

Vacation Village in the Berkshires is currently seeking a Part-time Front Desk Associate to join our resort team. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Pay: $18/hr

What You'll Do

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We're Looking For

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

• Work in a welcoming, team-oriented resort environment
• Opportunities to grow within hospitality and resort operations
• Be part of creating memorable experiences for our guests every day

Ready to bring your positive energy and customer service skills to our team?