Front Desk Associate - Part-time

Vacatia, Inc.; Hancock (MA); On-site; USD 20,000 - 29,000; Part time

Job summary

Vacation Village in the Berkshires is seeking a Part-time Front Desk Associate to provide first-class guest service at our resort. You will greet guests, assist with check-in/check-out, manage reservations and billing, and support the front desk team to ensure smooth operations.

Ideal candidates are friendly, reliable, and comfortable handling payments. This role requires strong communication, multitasking, and a willingness to learn new systems in a busy resort setting.

Qualifications

• Friendly, dependable, and customer-focused personality.
• Strong communication and multitasking skills.
• Basic math skills and comfort handling payments.
• Ability to stay organized in a busy environment.
• Flexibility to work weekends and holidays as needed.
• Tech-savvy with a willingness to learn new systems.
• Detail-oriented and trustworthy with guest information.

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and registration audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer service

Communication

Cash handling

Multitasking

Attention to detail

Teamwork

Hospitality experience

Tools

POS systems

Job description

Now Hiring: Front Desk Associate | Join Our Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

Vacation Village in the Berkshires is currently seeking a Part-time Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Pay: $18/hr

What You'll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We’re Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

• Work in a welcoming, team-oriented resort environment
• Opportunities to grow within hospitality and resort operations
• Be part of creating memorable experiences for our guests every day

Ready to bring your positive energy and customer service skills to our team?