Guest Experience Specialist – Resort Concierge

Hyatt; Escondido (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Hyatt Vacation Ownership is hiring a Front Office Guest Service Associate to welcome Owners and guests, handling arrivals and departures, and sharing accurate information about the resort and nearby attractions to personalize each stay.

You will work with a team in a guest-focused environment, maintaining professional appearance, and supporting flexible scheduling including evenings, weekends, and holidays.

Qualifications

• Experience delivering high-quality guest service.
• Ability to provide information about the resort and area.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet guests according to Hyatt standards.
• Process guest arrivals and departures with accuracy.
• Provide information about the resort and surrounding area for a personalized experience.
• Maintain a professional appearance and protect company assets.

Skills

Customer service

Multitasking

Teamwork

Communication

Job description

Hyatt Vacation Ownership is hiring a Front Office Guest Service Associate to welcome Owners and guests, handling arrivals and departures, and sharing accurate information about the resort and nearby attractions to personalize each stay.

You will work with a team in a guest-focused environment, maintaining professional appearance, and supporting flexible scheduling including evenings, weekends, and holidays.