Guest Service Associate

Hyatt; Escondido (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Hyatt Vacation Ownership is hiring a Front Office Guest Service Associate to welcome Owners and guests, handling arrivals and departures, and sharing accurate information about the resort and nearby attractions to personalize each stay.

You will work with a team in a guest-focused environment, maintaining professional appearance, and supporting flexible scheduling including evenings, weekends, and holidays.

Qualifications

• Experience delivering high-quality guest service.
• Ability to provide information about the resort and area.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet guests according to Hyatt standards.
• Process guest arrivals and departures with accuracy.
• Provide information about the resort and surrounding area for a personalized experience.
• Maintain a professional appearance and protect company assets.

Skills

Customer service

Multitasking

Teamwork

Communication

Job description

Job Description

Job Summary

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

Core Work Activities

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by Supervisors.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

#US HVO Resort Ops