Guest Experience Specialist - Part-Time Front Desk (Weekends)

Country Inn & Suites by Radisson; Clarksville (TN); On-site; USD 18,000 - 21,000; Part time

Job summary

Country Inn & Suites Clarksville TN is seeking a motivated Front Desk Agent to handle guest check-ins/check-outs, reservations, and guest information. You will learn and use our PMS system and liaise with housekeeping to ensure rooms are ready for guests.

The role requires working mid-day shifts (3pm-11pm) and weekends, part-time hours, with potential overnight shifts. A positive attitude, strong communication, and customer service skills are essential.

Qualifications

• Experience with hotel reservations software like ChoiceAdvantage.
• Knowledge of how travel planning sites (Booking.com, Expedia) operate.
• Customer service attitude and ability to interact with guests.

Responsibilities

• Learn and use the hotel PMS system.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify card data.
• Register guests with necessary information and stay dates.
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates, and amenities.
• Respond to guest complaints professionally.

Skills

Positive attitude

Punctual

Customer service

Communication

Computer skills

Tools

ChoiceAdvantage

Job description

Country Inn & Suites Clarksville TN is seeking a motivated Front Desk Agent to handle guest check-ins/check-outs, reservations, and guest information. You will learn and use our PMS system and liaise with housekeeping to ensure rooms are ready for guests.

The role requires working mid-day shifts (3pm-11pm) and weekends, part-time hours, with potential overnight shifts. A positive attitude, strong communication, and customer service skills are essential.