Guest Service Representative

Country Inn & Suites by Radisson; Clarksville (TN); On-site; USD 18,000 - 21,000; Part time

Job summary

Country Inn & Suites Clarksville TN is seeking a motivated Front Desk Agent to handle guest check-ins/check-outs, reservations, and guest information. You will learn and use our PMS system and liaise with housekeeping to ensure rooms are ready for guests.

The role requires working mid-day shifts (3pm-11pm) and weekends, part-time hours, with potential overnight shifts. A positive attitude, strong communication, and customer service skills are essential.

Qualifications

• Experience with hotel reservations software like ChoiceAdvantage.
• Knowledge of how travel planning sites (Booking.com, Expedia) operate.
• Customer service attitude and ability to interact with guests.

Responsibilities

• Learn and use the hotel PMS system.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify card data.
• Register guests with necessary information and stay dates.
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates, and amenities.
• Respond to guest complaints professionally.

Skills

Positive attitude

Punctual

Customer service

Communication

Computer skills

Tools

ChoiceAdvantage

Job description

Front Desk Position at Country Inn & Suites Clarksville TN

We are currently looking for a highly motivated, respectful, professional individual who can work efficiently without direct supervision to fill a Front Desk position at the Country Inn & Suites Clarksville TN. The candidate must be able to work mid-day shift hours (3pm-11pm) and weekends, part-time hours only and possible overnight shifts if needed. Will need to be available on weekends and holidays.

Experience needed:

• A positive attitude, punctual, works well with others, and fast problem solver.
• Willing to learn and follow all hotel protocol, and keeps a neat, well-organized workspace.
• Has some computer knowledge and loves being around the general public.

Responsibilities:

• Proficiently learn and utilize hotel PMS system.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to guests' complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
• Confirm group reservations and arrange personalized services for VIP customers.
• Maintain updated records of bookings and payments.

Additional Skills:

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like ChoiceAdvantage.
• Understanding of how travel planning websites operate, like Booking.com and Expedia.
• Customer service attitude.
• Excellent communication and organizational skills.

If the hospitality industry sounds like you or someone you know we want to hear from you.

Job Types:

Part-time 3-4 days a week.

Start Pay:

$13.50-14.00 maybe higher based on experience.