Guest Service Agent

Commonwealth Hotels; Clarksville (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Same Day Pay

Flexible spending accounts

Vacation, Personal Days, and Holiday

Discounts on hotel services

Online training courses

Employee Assistance Program

Jury duty leave

Bereavement leave

Job summary

TownePlace Suites Clarksville, Tennessee by Marriott is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent to deliver top‑notch service and manage guest arrivals with a welcoming touch.

You will handle check‑in/check‑out, reservations, payments, and inquiries, coordinate with housekeeping and maintenance, upsell hotel services, and uphold safety and security for guests and property.

Qualifications

• Previous experience in customer-facing roles.
• Familiarity with PMS and reservation systems.
• Strong verbal and written communication skills.
• High school diploma or equivalent.
• Able to work weekends and holidays.

Responsibilities

• Check-in/out guests efficiently.
• Manage reservations and modifications.
• Respond to guest inquiries and requests.
• Process payments and refunds.
• Coordinate with housekeeping and maintenance.
• Provide information about hotel services and local attractions.
• Upsell rooms and hotel amenities.
• Maintain accurate PMS records and guest histories.
• Ensure safety and security procedures are followed.

Skills

Customer-facing experience

Interpersonal skills

Communication skills

PMS familiarity

Multitasking

Weekend/holiday availability

Education

High school diploma or equivalent

Tools

PMS software

Reservation systems

Job description

Join Our Team at the TownePlace Suites by Marriott Clarksville, Tennessee!

The TownePlace Suites by Marriott Clarksville, Tennessee is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent.

About Us

The Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent the TownePlace Suites role at the TownePlace Suites Clarksville, TN offers a dynamic leadership opportunity within a well-respected Marriott brand. This position provides the chance to oversee hotel operations, drive financial performance, and create a positive guest experience in a thriving market.

Why This Role?

Working as a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent the TownePlace Suites Clarksville, Tennessee offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent you will be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel

https://www.marriott.com/en-us/hotels/bnawh-towneplace-suites-clarksville/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Clarksville, Tennessee!