Guest Experience Specialist – Overnight Front Desk

Navy Exchange Service Command; Gulfport (MS); Hybrid; USD 22,000 - 26,000; Full time

Job summary

Navy Gateway Inn and Suites in Gulfport seeks a Guest Service Representative II to be the first point of contact for guests, handling reservations, check-in/out, and guest requests with a welcoming, professional demeanor.

Responsibilities include front desk operation, balance of accounts, and coordination with lodging staff. Overnight shifts are regularly scheduled to ensure guest safety and satisfaction.

Qualifications

• One year of general office clerical experience required.
• One year progressively responsible experience related to the position.
• Education substitution: college study may substitute for experience at half-year per six months of experience.

Responsibilities

• Handles front desk operations, guest check-in/check-out, and reservations processing.
• Maintains lobby appearance and safety of guests.
• Manages PMS to access and modify reservations and guest data.
• Records transactions, prepares reports, and balances shift accounts.
• Responds to guest requests and resolves issues with discretion and policy knowledge.
• Operates POS for store sales if applicable and handles wake-up calls and notices.

Skills

Guest interaction

Customer service

Communication skills

Problem solving

Attention to detail

Tools

Property Management System (PMS)

POS system

Multi-line telephone system

Job description

Navy Gateway Inn and Suites in Gulfport seeks a Guest Service Representative II to be the first point of contact for guests, handling reservations, check-in/out, and guest requests with a welcoming, professional demeanor.

Responsibilities include front desk operation, balance of accounts, and coordination with lodging staff. Overnight shifts are regularly scheduled to ensure guest safety and satisfaction.