Guest Experience Specialist — Nashville Tours (Paid Training)

Historic Tours of America; Nashville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay & paid training

Health and wellness plans

Paid vacation

401K with company matching

Sick time

Discounts & free admission to company‑

attractions

Job summary

Historic Tours of America in Nashville is seeking a Customer Service Representative to be the face of the guest experience, guiding visitors, sharing accurate information, and helping ensure tours depart on time.

The role emphasizes a friendly, professional attitude, strong communication with the public, and teamwork with drivers and staff. Training is provided, with competitive pay and access to company benefits.

Qualifications

• High school graduate or equivalent preferred.
• Outgoing and enjoy working with the public.
• Customer service experience preferred.

Responsibilities

• Hand out brochures and direct guests to the ticket booths or closest stop.
• Provide local tourism-related information with accuracy
• Assist in boarding passengers and see to guest's satisfaction while boarding to ensure vehicles depart depot on time.
• Provide ridership numbers to the dispatcher at required intervals.

Skills

Customer service

Communication

Public interaction

English language

Teamwork

Education

High school diploma or equivalent

Job description

Historic Tours of America in Nashville is seeking a Customer Service Representative to be the face of the guest experience, guiding visitors, sharing accurate information, and helping ensure tours depart on time.

The role emphasizes a friendly, professional attitude, strong communication with the public, and teamwork with drivers and staff. Training is provided, with competitive pay and access to company benefits.