Customer Service Representative

Historic Tours of America; Nashville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay & paid training

Health and wellness plans

Paid vacation

401K with company matching

Sick time

Discounts & free admission to company‑

attractions

Job summary

Historic Tours of America in Nashville is seeking a Customer Service Representative to be the face of the guest experience, guiding visitors, sharing accurate information, and helping ensure tours depart on time.

The role emphasizes a friendly, professional attitude, strong communication with the public, and teamwork with drivers and staff. Training is provided, with competitive pay and access to company benefits.

Qualifications

• High school graduate or equivalent preferred.
• Outgoing and enjoy working with the public.
• Customer service experience preferred.

Responsibilities

• Hand out brochures and direct guests to the ticket booths or closest stop.
• Provide local tourism-related information with accuracy
• Assist in boarding passengers and see to guest's satisfaction while boarding to ensure vehicles depart depot on time.
• Provide ridership numbers to the dispatcher at required intervals.

Skills

Customer service

Communication

Public interaction

English language

Teamwork

Education

High school diploma or equivalent

Job description

Description

JOIN OLD TOWN TROLLEY TOURS OF NASHVILLE!

This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!

Customer Service Representative

The Customer Service Representative is the face of Old Town Trolley Tours of Nashville. The Customer Service Representative is to give accurate information and guide customers to us. The Customer Service Representative will control the guest lines and organize tour departures ensuring tours stay on schedule. The guest's first impressions should be that we are professionals, and our company has integrity, is safe, and is fun. Guests judge our company by the way you do your job.

Employee Benefits

• Competitive pay and paid training: $17 per hour
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!

*Eligibility requirements may apply.

Requirements

Essential Functions

• Hand out brochures and direct guests to the ticket booths or closest stop.
• Provide local tourism-related information with accuracy
• Assist in boarding passengers and see to guest's satisfaction while boarding to ensure vehicles depart depot on time.
• Provide ridership numbers to the dispatcher at required intervals.

Required Knowledge, Skills, and Abilities

• High degree of self-motivation and the ability to work independently or as a team within the scope of established rules and regulations to satisfy the needs of our guests.
• Ability to work with a diverse CAST and the general public equally
• Ability to deal with unpleasant, angry, or discourteous people in a pleasant, calm courteous manner.
• Ability to read, write, and speak clear English in order to communicate with co-workers and the general public
• Ability to learn new duties, policies and procedures and adjust to new situations encountered on the job within a reasonable amount of time.

Qualifications

• High school graduate or equivalent preferred
• Outgoing and enjoy working with the public
• Customer Service experience preferred

Other Requirements

• Must pass pre-employment MVR/background check, and substance abuse testing
• Have a passion for helping people and making their Nashville experience a memorable one.