Guest Experience Specialist — Museum Operations

Caribbean Life; Philadelphia (Philadelphia County); On-site; USD 19,000 - 28,000; Full time

Job summary

The Franklin Institute in Philadelphia is seeking a Guest Experience Associate to be the primary contact for visitors. You will deliver exceptional service, assist guests with planning their day, and help manage ticketing and entry while ensuring a positive, safe environment.

You will work in a dynamic, team-oriented setting focused on guest satisfaction and museum operations. The role emphasizes communication, friendliness, and proactive guest care.

Qualifications

• High school graduate or GED required.
• Superior customer service and communication skills expected.
• Ability to work independently and as part of a team.
• Outgoing, positive, team-oriented personality.

Responsibilities

• Provide and promote excellent customer service with in-depth knowledge of The Franklin Institute.
• Assist guests with planning their day with personalized suggestions and information.
• Operate ticketing and entry processes and answer questions for navigation and exhibits.
• Handle sensitive guest situations with guidance from Guest Experience Management.
• Monitor queues to maintain crowd control and assist with special accommodations and emergencies.
• Contribute to a fun, positive, inclusive team environment and maintain a safe workspace.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Independent work

Education

High school diploma or GED

Job description

The Franklin Institute in Philadelphia is seeking a Guest Experience Associate to be the primary contact for visitors. You will deliver exceptional service, assist guests with planning their day, and help manage ticketing and entry while ensuring a positive, safe environment.

You will work in a dynamic, team-oriented setting focused on guest satisfaction and museum operations. The role emphasizes communication, friendliness, and proactive guest care.