Guest Experience Associate I

The Franklin Institute; Philadelphia (Philadelphia County); Presencial; USD 18.000 - 26.000; A tiempo parcial

Descripción de la vacante

The Franklin Institute in Philadelphia, PA is seeking a Part-time Guest Experience Associate I to join our visitor services team. This role supports ticketing, member sales, and guest relations in a dynamic museum environment.

You will assist guests with planning activities, answer questions, handle exceptional situations, and help maintain a welcoming, inclusive atmosphere while working up to 29 hours per week, including evenings, holidays, and weekends.

Formación

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Provide excellent customer service to guests in an enthusiastic and engaging manner.
• Assist guests with planning activities and promote ticket and member sales.
• Operate ticketing and entry processes and answer questions to help guests navigate the museum.
• Assist with special accommodations and in emergencies when needed.
• Maintain a clean, safe, and welcoming work environment.

Conocimientos

Customer service

Communication skills

Teamwork

Educación

High school diploma

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Experience Associate I

Admissions Regular Part-Time The Franklin Institute, Philadelphia, PA, US

2 days ago Requisition ID: 1119

The Franklin Institute (TFI), the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At TFI, we provide an environment that’s as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you’ll find TFI offers the ideal atmosphere in which to use your skills and talents best. We are eager for your input, ideas, and inspiration.

Position Description:

The Guest Experience Associates are the main point of contact for guests while they visit The Franklin Institute and are responsible for several aspects contributing to the success of the day-to-day museum operation. They will be skilled at guest relations, ticket and member sales, and general museum operations.

• Provide and promote excellent customer service in an enthusiastic and engaging manner while demonstrating in-depth knowledge of The Franklin Institute.
• Assist guests with developing a plan of action for their day’s activities by providing personalized suggestions and disseminating museum information.
• Operate exhibit and gallery entry process, answer questions, and provide guests with information on how to navigate the exhibit in an outgoing manner.
• Resolve sensitive guest situations on an individual basis through personal interaction and guidance from the Guest Experience Management team to determine and provide an appropriate level of guest recovery.
• Actively monitor the ticketing and planetarium queues to maintain crowd control.
• Assist guests with special accommodations and in emergencies.
• Actively participate in a fun, positive, and inclusive team-oriented work environment.
• Maintain a clean and safe work environment.
• Perform other duties as assigned.

Position Requirements:

• High school graduate, GED
• Superior customer service and communication skills with a professional work ethic
• Ability to work independently and unsupervised in areas of the museum, as well as contribute within a team structure.
• Outgoing, positive, team-oriented personality with an ability to appreciate and empathize with the feelings of others.
• Ability to arrive at work location for all scheduled shifts on time.
• Adheres to all established museum policies and guidelines.
• Must be able to stand for up to 4 hours without a break.

Status: Part-time. Up to 29 hours per week, must be willing and able to work a flexible schedule, including evenings, holidays, and weekends.

Salary:$16.00/hour

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.

The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability, or protected veteran status.