Guest Experience Associate I — Part-Time, Flexible Schedule

The Franklin Institute; Philadelphia (Philadelphia County); Presencial; USD 18.000 - 26.000; A tiempo parcial

Descripción de la vacante

The Franklin Institute in Philadelphia, PA is seeking a Part-time Guest Experience Associate I to join our visitor services team. This role supports ticketing, member sales, and guest relations in a dynamic museum environment.

You will assist guests with planning activities, answer questions, handle exceptional situations, and help maintain a welcoming, inclusive atmosphere while working up to 29 hours per week, including evenings, holidays, and weekends.

Formación

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Provide excellent customer service to guests in an enthusiastic and engaging manner.
• Assist guests with planning activities and promote ticket and member sales.
• Operate ticketing and entry processes and answer questions to help guests navigate the museum.
• Assist with special accommodations and in emergencies when needed.
• Maintain a clean, safe, and welcoming work environment.

Conocimientos

Customer service

Communication skills

Teamwork

Educación

High school diploma

Descripción del empleo

The Franklin Institute in Philadelphia, PA is seeking a Part-time Guest Experience Associate I to join our visitor services team. This role supports ticketing, member sales, and guest relations in a dynamic museum environment.

You will assist guests with planning activities, answer questions, handle exceptional situations, and help maintain a welcoming, inclusive atmosphere while working up to 29 hours per week, including evenings, holidays, and weekends.