Associate I

Caribbean Life; Philadelphia (Philadelphia County); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

The Franklin Institute in Philadelphia is seeking a Guest Experience Associate to be the primary contact for visitors. You will deliver exceptional service, assist guests with planning their day, and help manage ticketing and entry while ensuring a positive, safe environment.

You will work in a dynamic, team-oriented setting focused on guest satisfaction and museum operations. The role emphasizes communication, friendliness, and proactive guest care.

Formación

• High school graduate or GED required.
• Superior customer service and communication skills expected.
• Ability to work independently and as part of a team.
• Outgoing, positive, team-oriented personality.

Responsabilidades

• Provide and promote excellent customer service with in-depth knowledge of The Franklin Institute.
• Assist guests with planning their day with personalized suggestions and information.
• Operate ticketing and entry processes and answer questions for navigation and exhibits.
• Handle sensitive guest situations with guidance from Guest Experience Management.
• Monitor queues to maintain crowd control and assist with special accommodations and emergencies.
• Contribute to a fun, positive, inclusive team environment and maintain a safe workspace.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication skills

Teamwork

Independent work

Educación

High school diploma or GED

Descripción del empleo

The Franklin Institute (TFI), the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At TFI, we provide an environment that’s as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you’ll find TFI offers the ideal atmosphere in which to use your skills and talents best. We are eager for your input, ideas, and inspiration.

Position Description:

The Guest Experience Associates are the main point of contact for guests while they visit The Franklin Institute and are responsible for several aspects contributing to the success of the day-to-day museum operation. They will be skilled at guest relations, ticket and member sales, and general museum operations.

• Provide and promote excellent customer service in an enthusiastic and engaging manner while demonstrating in-depth knowledge of The Franklin Institute.
• Assist guests with developing a plan of action for their day’s activities by providing personalized suggestions and disseminating museum information.
• Operate exhibit and gallery entry process, answer questions, and provide guests with information on how to navigate the exhibit in an outgoing manner.
• Resolve sensitive guest situations on an individual basis through personal interaction and guidance from the Guest Experience Management team to determine and provide an appropriate level of guest recovery.
• Actively monitor the ticketing and planetarium queues to maintain crowd control.
• Assist guests with special accommodations and in emergencies.
• Actively participate in a fun, positive, and inclusive team-oriented work environment.
• Maintain a clean and safe work environment.
• Perform other duties as assigned.

Position Requirements:

• High school graduate, GED
• Superior customer service and communication skills with a professional work ethic
• Ability to work independently and unsupervised in areas of the museum, as well as contribute within a team structure.
• Outgoing, positive, team-oriented personality with an