Museum Visitor Experience Guide - Weekends

Please Touch Museum; Philadelphia (Philadelphia County); On-site; USD 22,000 - 29,000; Full time

Job summary

Please Touch Museum in Philadelphia, PA seeks a Visitor Experience Assistant to welcome visitors, guide families, and support learning programs. The role emphasizes engaging with children and providing exceptional service across exhibits, tickets, and memberships, including operating the Carousel with safety procedures.

This position requires weekend availability, strong communication skills, and a commitment to the Museum’s mission and DEIBA values. AFSCME Local 397 bargaining unit member.

Qualifications

• Associate or bachelor’s degree in early childhood education, Museum Education/Museum Studies, Hospitality.
• At least 2 years’ experience in customer service.
• Ability to independently think critically and problem solve in a fast-paced environment.
• Excellent time management, ability to multi-task and finish tasks with minimal instruction.
• Comfort speaking in front of groups of children and adults.
• PA Act 153 clearances required before hire.
• COVID-19 and flu vaccinations as a term of employment.

Responsibilities

• Greets and orients visitors and provides wayfinding with a friendly demeanor.
• Support Museum Learning programs and guide play-based experiences for families.
• Operate Carousel and ensure safety procedures.
• Facilitate play-based experiences in Food & Family exhibit and restock props.
• Assist Admissions with tickets, memberships, and wayfinding.

Skills

Customer service

Public speaking

Time management

Multitasking

Attention to detail

Education

Early childhood education

Museum Education/Museum Studies

Hospitality

Job description

Please Touch Museum in Philadelphia, PA seeks a Visitor Experience Assistant to welcome visitors, guide families, and support learning programs. The role emphasizes engaging with children and providing exceptional service across exhibits, tickets, and memberships, including operating the Carousel with safety procedures.

This position requires weekend availability, strong communication skills, and a commitment to the Museum’s mission and DEIBA values. AFSCME Local 397 bargaining unit member.