Museum Visitor Experience Specialist

Eastern State; Philadelphia (Philadelphia County); On-site; USD 21,000 - 26,000; Full time

Job summary

Eastern State, a renowned museum in Philadelphia, seeks a Visitor Engagement Associate to welcome and inform guests across public spaces. You will guide exhibit talks, encourage dialogue, and support events to create an inclusive, engaging visitor experience.

The role emphasizes strong communication, hospitality, and the ability to manage multiple tasks in a fast-paced museum environment. This on-site position contributes to a welcoming, educational atmosphere for diverse audiences.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in a public-facing role preferred.
• Comfort speaking to groups in gallery settings.
• Strong hospitality and inclusion mindset.
• Experience with ticketing systems or POS is a plus.

Responsibilities

• Greet visitors and assist with warmth and professionalism.
• Lead exhibit talks and facilitate visitor engagement in exhibitions.
• Provide floor support during programs and special events.
• Check in scheduled groups and ensure a smooth start to visits.
• Respond to visitor questions and feedback, escalating as needed.

Skills

Public speaking

Customer service

Hospitality

Interpersonal skills

Group facilitation

Education

High School Diploma or equivalent

Tools

Ticketing systems

Job description

Eastern State, a renowned museum in Philadelphia, seeks a Visitor Engagement Associate to welcome and inform guests across public spaces. You will guide exhibit talks, encourage dialogue, and support events to create an inclusive, engaging visitor experience.

The role emphasizes strong communication, hospitality, and the ability to manage multiple tasks in a fast-paced museum environment. This on-site position contributes to a welcoming, educational atmosphere for diverse audiences.