Guest Experience Specialist — Mountain Resort

Sugarloaf Mountain Corporation; Snoqualmie Pass (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) discretionary match

Sick time accrual

Job summary

The Summit at Snoqualmie is seeking a Guest Services Specialist to greet guests, process sales and transactions, and resolve issues across phone, in-person, and digital channels.

Reporting to the Guest Services Manager, you will use RTP POS, Salesforce CRM, and remain flexible to work at different base areas while upholding safety and service standards for a premium mountain experience.

Qualifications

• Strong computer, keyboard, and mathematical skills.
• Ability to multitask in a fast-paced environment.
• Passion for delivering outstanding guest service.
• Effective conflict resolution and de-escalation skills.
• Strong verbal communication and professional phone etiquette.
• Ability to work independently and as part of a team.
• Must be 18 years of age or older.

Responsibilities

• Monitor and replenish ticket and pass pick-up boxes to ensure access.
• Maintain lost and found inventories and reunify guests with belongings.
• Perform general office and workspace organization to stay professional.
• Promote and adhere to safety protocols within the ski area.
• Issue tickets and passes purchased online to guests accurately.
• Sell season passes and tickets using the RTP POS system with accuracy.
• Handle guest emails, live chats, and phone calls via Salesforce CRM.
• Provide technical support for online purchases and guide guests step-by-step.
• Collaborate with the Ticket Scanning team to troubleshoot RFID access.
• Be flexible to work at different base areas as required.
• Perform other duties as assigned.

Skills

Multitasking

Customer service

Verbal communication

Conflict resolution

Teamwork

Independent work

Age 18+

Tools

POS / CRM familiarity

Job description

The Summit at Snoqualmie is seeking a Guest Services Specialist to greet guests, process sales and transactions, and resolve issues across phone, in-person, and digital channels.

Reporting to the Guest Services Manager, you will use RTP POS, Salesforce CRM, and remain flexible to work at different base areas while upholding safety and service standards for a premium mountain experience.