Aspiring Rental Operations Manager

Sugarloaf Mountain Corporation; Snoqualmie (WA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Season pass: ride for free all season

401(k) plan with discretionary match

Sick time accrual (up to 64 hours/year

Job summary

The Summit at Snoqualmie seeks an Assistant Rental Manager to support Rental Manager in overseeing day-to-day rental services across all locations. You will focus on inventory control, operational efficiency, guest service, reporting, accountability, and leadership support.

Join Seattle's home mountain and help maintain a smooth, high-quality guest experience while supervising front-line staff and partnering with resort operations during peak periods.

Qualifications

• Strong organizational, communication, and problem-solving skills.
• Previous supervisory or lead experience in a rental operation, ski resort, retail, or hospitality environment.
• Working knowledge of alpine ski and snowboard rental equipment and operations.
• Experience with inventory tracking, reconciliation, and loss-prevention processes.
• Ability to analyze data and identify trends to support operational decisions.
• Ability to work calmly and effectively in a fast-paced, high-volume environment.
• Ability to manage multiple priorities and support operations across more than one location.

Responsibilities

• Build systems and processes to reduce equipment shrinkage and loss; monitor usage trends to optimize fleet allocation by location and product category.
• Oversee daily tracking and reconciliation of rental inventory across all locations.
• Audit missing, overdue, damaged, and non-returned equipment and resolve discrepancies quickly.
• Coordinate with resort services to ensure smooth workflow and positive guest experience during high-volume periods.
• Coach and support Supervisors, guiding daily operational priorities and issue resolution.
• Handle guest escalations and rental disputes professionally and support service recovery efforts.

Skills

Organizational skills

Communication

Problem-solving

Supervisory experience

Inventory tracking

Data analysis

Multi-location ops

Job description

The Summit at Snoqualmie seeks an Assistant Rental Manager to support Rental Manager in overseeing day-to-day rental services across all locations. You will focus on inventory control, operational efficiency, guest service, reporting, accountability, and leadership support.

Join Seattle's home mountain and help maintain a smooth, high-quality guest experience while supervising front-line staff and partnering with resort operations during peak periods.